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Accidentally purchased app

New Here ,
Aug 16, 2022 Aug 16, 2022

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Hello, I've accidentally purchased adobe acrobat app from android.

 

The cellphone is used by my company and they accidentally  subscribed for trial period and today my trial ended and it automatically subscribed for membership and my card got debited with 1 yr charge.

 

So i kindly request you if i can get my refund back as i don't use this app at all. 

 

Order id - GPA.3368-7373-3251-63868

 

Thank you for your help.

 

Sara Ochoa Palau

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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hello Nadia,

 

I hope you are doing well. Per the description, I understand that you want a refund for an accidental purchase.

 

For refund-related queries, I suggest you contact your store operator as they would be in the best position to assist you.

To start the refund process, please click the below link:

Request a refund on Google Play - Google Play Help

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hello Nadia,

 

I hope you are doing well. Per the description, I understand that you want a refund for an accidental purchase.

 

For refund-related queries, I suggest you contact your store operator as they would be in the best position to assist you.

To start the refund process, please click the below link:

Request a refund on Google Play - Google Play Help

 

Let me know if this helps.

 

Thanks,

Souvik.

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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I need refund please GPA.3326-1073-8465-61746..0. aed269.00 this is mistakenly buy subscription 

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hello @YouTube33851241fohp,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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