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ACROBAT APP DATA DELETED on Iphone

New Here ,
Feb 10, 2022 Feb 10, 2022

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Hi,

 

The acrobat app contained a lot of pdfs, saved in the app folder  and mistakenly the app was deleted.  ADOBE can you urgently help me to recover those deleted files. Those pdfs were extremely important. 

 

Thanks. 

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi @ROMAN08 

 

As you have mentioned that the app was deleted mistakenly, so, that will not affect any of your PDFs. You can get them back if they were saved on the document cloud (here is the link) storage by signing in using the same email. 

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Feb 11, 2022 Feb 11, 2022

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Hi Harsh,

 

I was not logged into the app when the deletion happened. Is there another way to recover them? Apple Customer Care had directed me to connect with Adobe because they too cannot recover the documents. 

 

Thanks. 

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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As you have confirmed that you were not logged in, that means the files were deleted from the local storage. 

In this case, unfortunately, we will not be able to provide any help. We can help with the PDFs that are saved on document cloud (here is the link) storage.

 

Regards,

Harsh

 

 

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Community Expert ,
Feb 11, 2022 Feb 11, 2022

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When you delete the app it also delete the documents saved in the app.

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