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Acrobat doesn’t connect with Dropbox on first try

Explorer ,
Jun 30, 2021 Jun 30, 2021

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When using the "Open with" function from Dropbox, then clicking Adobe Acrobat, takes you to Adobe Acrobat, but the Acrobat always prompts "Unable to connect to Dropbox". But always works on the 2nd run.

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Crash or freeze

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Adobe Employee ,
Jun 30, 2021 Jun 30, 2021

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Hi,

 

Have you started experiencing this issue recently? When you open the second time, does it connects fine? 

Please try the following things:

1- Sign out of Dropbox and Sign back In. 

2- Update Adobe Acrobat to the latest version and see if there's any update pending. Open Acrobat>help>check for update.

3- If possible, disable and re-enable Dropbox account in Acrobat as well.

 

Let us know if this makes any progress.

 

Thanks,

Akanchha

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Explorer ,
Jun 30, 2021 Jun 30, 2021

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I tried all of those steps and the issue persists.

I should clarify that this is occurring on the iPad.

And yes, it connects fine the second time.

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Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

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There was a screenshot attached, which had trouble opening.

Would you mind attaching it once again to see the exact error message appear. 

 

~Akanchha 

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Explorer ,
Jul 01, 2021 Jul 01, 2021

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New Here ,
Sep 26, 2021 Sep 26, 2021

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Hi,

Is there any update on this issue?

I am experiencing the exact same issue.

Sometimes, it takes 3 or 4 times showing up as an error before it opens the file.
Other times, it opens straight away.

Regards.
Peter

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Sep 27, 2021 Sep 27, 2021

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Hi @defaultv8zg7ydndeye,

 

Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For iOS Adobe Reader Mobile version: 21.09.01

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

 

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Explorer ,
Sep 27, 2021 Sep 27, 2021

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I've tried all. I have a 3rd Gen iPad Pro.

Before it was just one error and then on the second it would connect. Lately it's been a two or three before connecting.

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Hi Ria,

Thanks for your help!
I have also tried everything.

I am running an iPad Pro 10.5 inch MPME2X/A. Software Version 14.7.1

Version 21.09.01 for Adobe.

Have also made sure my internet is secure before opening the program.

Please continue looking into this issue.

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New Here ,
Sep 27, 2021 Sep 27, 2021

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I am also using the free version of Adobe Acrobat.
Is it possible that this could be causing the issue?

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