A company user lost months of work due to a problem with Acrobat app on an IPAD.
He had a folder structure with many files on local storage we backed up his Ipad with Itunes and Imazing (several times) trusting that files were being saved too, then he lost his Ipad due a robbery and buyed a new one.
when we restore the info:
- The folder structure were updated but no lastest files
- We tested creating a new folder and a new file, then we made a new backup, folder were backed up but not the file. (this happens with Imazing and Itunes backups).
- We maked sure that files were local on Ipad. we searched on the adobe cloud but nothing.
- weird thing is that older files are on the backup, we checked and new files has nothing different.
We cant even trust that all the older files restored. So basically the user lost 3 years of work.
If your scans are missing, try the steps below:
Note: If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be removed permanently and there is not much that can be done to recover the files from Adobe's end.
Best Practices: We suggest you always save a copy of the file to some other location, or you can upload the files to Document Cloud.
If the files were saved within the application, they are uploaded by default to Document Cloud.