Acrobat Ipad can't connect to Google Drive

[aftercosmos]

I've been having receiving this same error message everything I attempt to connect Acrobat to Google Drive. The Ipad software version is 15.3.1. I've tried deleting the apps and reinstalling them again. I've also tried shutting the iPad down and then restarting it again to no avail. For reference, I have an Adobe Cloud student subscription... if that is relevant. I've never had this problem before. Please help, I'm at my wits end. 😞

[aftercosmos]

You know I'm really having problems when I can't form proper sentences lol 

[Harsh Vardhan Pareek]

Hi @aftercosmos 

As mentioned that you are getting the error while trying to connect to the Google drive location. Provide us a few more details to understand the issue better.

1. Application version?

2. iOS version?

Make sure that both iOS and the app are up to date.

Thanks,

Harsh

[aftercosmos]

Hi there,

It's currently up to date. Software version 15.4.1. App is version 22.03.00.

Thank you for your help!

[Harsh Vardhan Pareek]

Hi @aftercosmos 

Thanks for sharing the details. Could you please share a video that shows the issue clearly? 

Thanks,

Harsh

[Simon2803424191t8]

Hi,

I am having the same problem. When I try to connect Acrobat to Google Drive under "Locations" (using the Google Drive icon, not the "Browse more files" option), a window pops up and lets me select my Google account. Then I get the same error message "Unable to connect to that location" as the OP.

I have updated the app to v. 22.12.00 and the iPadOS version is 16.2.

For now, I access my files using the "Browse more files" option, but it's really not practical as it always goes back to the "On my iPad" option by default.

Please help me connect the app to Google Drive directly.

Thank you,

Simon

[S. S]

Hi @Simon2803424191t8,

Sorry for your experience with Acrobat Reader Mobile.

Would you mind trying the given steps:

1. If you have the google drive app installed-> sign out from it;

2. Log out from Acrobat Reader Mobile;

3. Check if both applications are updated to the latest version;

4. Restart your iPad;

5. log in to Acrobat Reader Mobile first and then try to sign in to Google Drive within the application first.

Let us know if this works.

-Souvik.

[Simon2803424191t8]

Hi,

Thanks you for your response.

I have followed the steps that you recommended, but I still get the same
error message ("Unable to connect to that location") despite the fact that
I do receive an email from Google telling me that Acrobat Reader has been
authorized to access my account.

Can you please help me find another solution?

Regards.

[S. S]

Hi @Simon2803424191t8,

Thank you for the update.

Let me share this with the team to know more about it and get back to you with a concrete solution.

While I do so, would you mind updating the application to the latest version and check if the issue persists?

-Souvik.

[S. S]

Hi @Simon2803424191t8,

To confirm, do you use a personal account for Google Drive or business?

This would help us take the right approach when investigating further.

-Souvik.

[Simon2803424191t8]

Good Day,

I use the personal version of the app.

Kind regards

[S. S]

@Simon2803424191t8, Can you log in to any other google account you own, or is it with any google account?

-Souvik