• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat on iPad opens an old version of a fie

New Here ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

I have an online file here

https://wmccl.co.uk/pdfs/League_Tables_2022/Vet%2060+%20League.pdf

This is updated regularly. 
I chose open in acrobat but it always opens an old version of the document and not the one I am seeing on the web. 
I have deleted all the previous versions of the file from my pad,the cloud and adobe cloud. I downloaded the latest version. When I open this I still get an older version. I searched here but nothing. Any ideas?

Views

906

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

Let me move this to the Acrobat forum for you, which is the appropriate forum for your question.

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Questions about business plans should be posted in Enterprise and Teams 
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

Can you post a screenshot of what you're seeing, compared to what it should look like?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2023 Jan 13, 2023

Copy link to clipboard

Copied

4B7B4ADA-5ADC-4828-AD45-5BA9AC94A8B3.png

D7B1EDBF-88FB-4DFE-9986-CEB719E7E558.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2023 Jan 13, 2023

Copy link to clipboard

Copied

First shows the document in the browser. Second shows document in acrobat reader 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

Copy link to clipboard

Copied

LATEST

Hi @defaulthyeny1s5objj,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the workflow you are following to open the file on Acrobat reader?

 Have you tried using the export option-> scroll down through the share picker-> click on Import to Acrobat.

 

We would like to know the workflow through which you experience the issue so we can narrow down the investigation and get to a resolution.

 

-Souvik.

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines