Acrobat Reader crashes upon opening

[maxwithdax]

Brand new Ipad Pro. After last update from Itunes the app simply opens for a split second and then crashes. Even if I try opening a pdf before opening acrobat. Same process. Program opens for a split second and then program closes. Have re-installed several times and now forced to use a different pdf viewer. Acrobat works fine on my Iphone, just not Ipad.

-Dax

[MobileDeveloperCK · Accepted solution]

Hi,

Sorry for the inconvenience.  It is a known problem that has been fixed in Acrobat Reader 19.02.01.

Would you please go to the App Store app on your iPad and update to Acrobat Reader 19.02.01?

Please let us know if it works for you.

Thank you.

[Sue23]

I'm having the same issue. Just reinstalled acrobat reader version 20.01.00 and the problem is still there. iPad Pro second generation

[Santicar21]

Same issue, update it and it crashes suddenly. Using: 20.02.00 (20200215.092048). It just crashed. iPad Pro 3rd Generation

[Akpan.ini]

Help!!!

Adobe pdf reader crashes when opening pdf file 104mb large, but has no problems opening smaller files. 
(adobe pdf run on 6th gen Ipad.)

[jdadlesick]

I am having the same problem for the last few days.  It is 7/25/2020 since the last update.  I can't access my larger files through the app and have to email myself the PDF's to see the old saves.  Is another fix on the way?

[BoDahdee007]

I am having the same issue on my iPhone and Mac. 

[ganga38955302rv72]

when open the drawing system crashed, there is some bug in the Adobe reader, Unhappy with Adobe Acrobat Reader

[sprinklr-integration-user]

Hi @ganga38955302rv72

I hope you're doing well. I'm really sorry to hear that you're having trouble.

Could you please share more details about the issue you're experiencing?

It would be helpful to know the make and model of your mobile device and the version of the Acrobat Reader app you're using. You can find the app version by tapping on the Profile icon > About Adobe Acrobat. Additionally, please check for any pending updates in the App Store (iOS) or Play Store (Android), and try rebooting your device once, after updating the application.

Is the application crashing with a specific file or with all PDFs? If it's just one file, please share that PDF with us, so we can take a closer look. Also, a small video recording of the steps you are taking and the issue occurring would be very helpful for more clarity.

We are here for help, just need more information.

~Amal