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1

Acrobat Reader keeps logging me out

Community Beginner ,
Nov 27, 2021 Nov 27, 2021

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Recently, I've noticed while using Acrobat Reader on my Samsung Galaxy Note 10 Plus (SM-N975U) for AT&T, I keep having to sign into my account (The App). For some reason, it keeps signing me out. I can't figure out why. I was logged into it without any issues in the past and currently on my Tablet (Samsung Tab S3), until I started troubleshooting and logged out. Now it's the same on my Tablet. 

I contacted customer support (Billing Department) and they told me they think I need a paid account.

Anyone else have same issue? Or any ideas why this is happening and a fix?

Thanks! 

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi @Homeuser_CT,

Hope you are doing well.

Thanks for providing the details. As per the description that the app keeps signing you out, for that could provide us some more information to understand the issue better?

1. Is it happing with only mobile or on both mobile as well as a tablet?

2. Is any one of them an IT-managed device?

3. Send us your email in a private message.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

 

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