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Acrobat Reader Mobile no guarda mis archivos editados

New Here ,
Jun 29, 2021 Jun 29, 2021

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Hace poco reorganicé mi Google Drive en carpetas por campos de estudio. Antes tenía todos los PDF en un solo sitio. Siemprehabía trabajado con la cuenta de Google vinculada, pero ahora ya no funciona adecuadamente.

 

Cuando quiero abrir una carpeta le tengo que presionar muchas veces hasta que abre. Marca un error en la descarga de muchos archivos, por lo que también tengo que estar intentando varias veces. Lo más problemático es que ya no guarda los archivos que edito (ya sea un subrayado, notas, dibujo). Antes cerraba el archivo y lo guardaba automáticamente después de unos minutos, ahora ya no sucede.

 

Ya intenté desvincular mi cuenta de Google y volverla a vincular, así como desinstalar en instalar nuevamente la app.

 

Agradecería si pudiesen ayudarme, es muy importante para mi poder trabajar desde el celular. Muchas gracias.

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Crash or freeze

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jun 30, 2021 Jun 30, 2021

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Hi Dami

 

Hope you are doing well and sorry for the toruble.

 

Hope you are doing well and sorry to hear about the issue you are experiencing.

 

Would you mind sharing the version of the Acrobat Reader Mobile application you are using. To check the version tap on the profile icon on the top and go to About Adobe Acrobat . Also make sure the app is updated to the latest version, try updating the app from the Play store (Android) or App store (iOS) and reboot the device once and check.

 

Regards

Amal

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Adobe Employee ,
Jun 30, 2021 Jun 30, 2021

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Hi Dami

 

Hope you are doing well and sorry for the toruble.

 

Hope you are doing well and sorry to hear about the issue you are experiencing.

 

Would you mind sharing the version of the Acrobat Reader Mobile application you are using. To check the version tap on the profile icon on the top and go to About Adobe Acrobat . Also make sure the app is updated to the latest version, try updating the app from the Play store (Android) or App store (iOS) and reboot the device once and check.

 

Regards

Amal

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New Here ,
Jun 30, 2021 Jun 30, 2021

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I did what you told me and now it works. I hope the problem don't return. 

Thank you!

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