Acrobat Reader on iOS: displaysDropbox files in duplicates, opens wrong files

[Wiebke31911356mzht]

Since some weeks I experience a weird behaviour of Acrobat Reader on iOS (iPad Pro) when accessing Dropbox:

1. some files are displayed in duplicates, although they are stored in Dropbox just once 

2. when I tap on one of these apparent duplicates, both will show the loading-sign

3. one of these apparent duplicates opens the correct file, while the other opens a compeletely unrelated file

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

[S. S]

Hi @Wiebke31911356mzht,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. The iOS version your device is running on;

3. A screen recording of the issue you experience;

4. The original file, along with a duplicate file, was created for further investigation.

Look forward to hearing from you.

-Souvik

[Wiebke31911356mzht]

Hello,

sorry I forgot to give this information in my original post. Here it is:

App-Version: 23.08.00 (20230817.121309)

iPadOS-Version: 16.6

Screen recording is attached

the two files I opened in the recording are attached

Regards,

Wiebke

[S. S]

Hi @Wiebke31911356mzht,

Thank you for the details. Forwarded the information to the dev team for further investigation.

I will update the thread once I hear back from the team.

-Souvik

[Alfons37055833rd33]

28715836101 wid bei mir abgebucht, bitte Strorno wünsche keine weitere Abbuchunaen mehr.

mfg  Eisele Alfons

[S. S]

Hi @Alfons37055833rd33,

Hope you are doing well. Thanks for writing in!

We cannot understand your question/concern related to Acrobat.

Please respond in brief for a better understanding and assistance.

-Souvik