• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat Reader on iOS: displaysDropbox files in duplicates, opens wrong files

New Here ,
Aug 27, 2023 Aug 27, 2023

Copy link to clipboard

Copied

Since some weeks I experience a weird behaviour of Acrobat Reader on iOS (iPad Pro) when accessing Dropbox:

1. some files are displayed in duplicates, although they are stored in Dropbox just once 

2. when I tap on one of these apparent duplicates, both will show the loading-sign

3. one of these apparent duplicates opens the correct file, while the other opens a compeletely unrelated file

 

TOPICS
General troubleshooting

Views

231

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 27, 2023 Aug 27, 2023

Copy link to clipboard

Copied

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

Hi @Wiebke31911356mzht,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. The iOS version your device is running on;

3. A screen recording of the issue you experience;

4. The original file, along with a duplicate file, was created for further investigation.

 

Look forward to hearing from you.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

Hello,

sorry I forgot to give this information in my original post. Here it is:

App-Version: 23.08.00 (20230817.121309)

iPadOS-Version: 16.6

Screen recording is attached

the two files I opened in the recording are attached

Regards,

Wiebke

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

LATEST

Hi @Wiebke31911356mzht,

 

Thank you for the details. Forwarded the information to the dev team for further investigation.

 

I will update the thread once I hear back from the team.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines