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Acrobat reader takes a long time to interact with file after opening it

New Here ,
Apr 04, 2023 Apr 04, 2023

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I've been using acrobat reader for a number of years and never had this problem. It started a couple of months ago. At first it was just large files but after a week or so it happened with every file I opened.

Acrobat just gets stuck when I open it (for about 10 seconds) and it gets stuck every time I open a file (for about 10 seconds). Tried uninstalling and installing it again but it didn't work.

I'm using iPad Pro 11'' 2018

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Adobe Employee ,
Apr 08, 2023 Apr 08, 2023

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Hi @Yotam292536984vpk,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you checked for available space on your Acrobat Cloud Storage (https://acrobat.adobe.com/link/home/) A lack of storage on the portal could also result in a lagging of the files due to huge load when loading cache files from the web to keep the sync.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Apr 08, 2023 Apr 08, 2023

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Hi,
Thank you for the reply.
I don’t use the cloud. All my files are on my iPad. Some of them are big
(400ish pages) and some are small (1-2 pages) but they all have the same
problem.

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Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

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Hi @Yotam292536984vpk,

 

Sorry for the delay in response.

 

Would you mind attaching a screen recording of the phenomenon and a sample file to reproduce the issue?

 

This would be a great way to understand better and get to the root cause of the issue.

 

Look forward to hearing from you.

 

-Souvik

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