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addebito

New Here ,
Sep 20, 2022 Sep 20, 2022

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Buonasera ricevo mensilmente un addebito di €18,29 per ADOBE ACROPRO SUBS ADOBE.LY/ITIT -come posso revocarlo (visto che non capisco che cosa sia)

e non c'è un telefono eo email cui contattare 

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hello @Antonio26206064lpw3 

 

I hope you're doing great.

 

As checked, I cannot see any active subscription on this account. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message - Click on my name > click on send message on the right of the screen.

 

I am hoping to hear from you soon.

 

Regards,

Krutikka

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New Here ,
Sep 20, 2022 Sep 20, 2022

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grazie del suo contatto,
ho altre mail ma non ho nessun contratto con Adobe,
se può servirle posso allegarle l'estratto della mia carta di credito
per individuare il contratto

(PII removed by the moderator)

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hello @Antonio26206064lpw3 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

For cancellation and refund, you need to connect with the particular store you purchased the application from, as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

For Desktop applications -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

I hope it helps.

 

Regards,

Krutikka

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