• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe Acrobat App - can’t edit with subscription

New Here ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

I have a annual subscription through apple for the acrobat app but the premium facilities are locked like on a free subscription.

I've logged out / reinstalled , even subscribed for next year but the premium options are still not available to me (I used it for months with no problems). Acrobat acknowledges I have a premium subscription as when I try and subscribe again to premium the subscription starts in November 22 when my current one ends. 

TOPICS
iOS

Views

384

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Would you mind telling me the ID you use to log in to Acrobat Reader Mobile?

 

Also, you might want to try restoring the purchase from within the application to check if it helps.

 

You may refer to the link for more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

I hope this helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

Could you fix the problem in the meantime and when yes how? I have the same problem since 4 days!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

LATEST

@bob24796554lig7 

 

Hello, Can you please share a screen recording of the issue for us to understand better and assist you?

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines