Adobe Acrobat App - can’t edit with subscription

[bob24796554lig7]

I have a annual subscription through apple for the acrobat app but the premium facilities are locked like on a free subscription.

I've logged out / reinstalled , even subscribed for next year but the premium options are still not available to me (I used it for months with no problems). Acrobat acknowledges I have a premium subscription as when I try and subscribe again to premium the subscription starts in November 22 when my current one ends. 

[S. S]

Hello,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Would you mind telling me the ID you use to log in to Acrobat Reader Mobile?

Also, you might want to try restoring the purchase from within the application to check if it helps.

You may refer to the link for more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

I hope this helps.

Thanks,

Souvik.

[Andrea24736255c6vi]

Could you fix the problem in the meantime and when yes how? I have the same problem since 4 days!

[S. S]

@bob24796554lig7 

Hello, Can you please share a screen recording of the issue for us to understand better and assist you?

Thanks,

Souvik.