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Adobe acrobat crashes after startup iPhone

New Here ,
May 09, 2024 May 09, 2024

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Hi, I can't use anymore adobe acrobat because it crashes after startup. I have an iPhone 11. Can you solve please?

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Crash or freeze , iOS

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hi @Giovanni37280274z3p9,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you checked if the app is updated to the latest version on the AppStore? 

 

Do you still experience the issue with the latest version? If yes, would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat you sue (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording video of the event for a better understanding.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
May 24, 2024 May 24, 2024

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Hi,

I have already checked everything.

1. Adobe Acrobat version : 24.04.61 (I've seen this in the App Store because I can't see it in the app)

2. iOS version: 17.4.1

 

I hope you can resolve this bug.

 

Giovanni

 

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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@Giovanni37280274z3p9 Thanks for sharing the details. 

I have logged a ticket for the team to investigate further.

 

I will update the thread once I hear back.


-Souvik

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