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Hi, I can't use anymore adobe acrobat because it crashes after startup. I have an iPhone 11. Can you solve please?
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Hi there
I hope you're doing well.
We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.
If you have any questions or face any issues, feel free to reach out.
~Amal
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Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.
Have you checked if the app is updated to the latest version on the AppStore?
Do you still experience the issue with the latest version? If yes, would you mind sharing a few pieces of information for further investigation:
1. The app version of Acrobat you sue (go to Profile-> About Acrobat);
2. The iOS version of your device;
3. A screen recording video of the event for a better understanding.
Look forward to hearing from you.
-Souvik
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@Giovanni37280274z3p9 Thanks for sharing the details.
I have logged a ticket for the team to investigate further.
I will update the thread once I hear back.
-Souvik
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Hi there
I hope you're doing well.
We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.
If you have any questions or face any issues, feel free to reach out.
~Amal