• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Adobe acrobat crashes after startup iPhone

New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

Hi, I can't use anymore adobe acrobat because it crashes after startup. I have an iPhone 11. Can you solve please?

TOPICS
Crash or freeze , iOS

Views

477

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Sep 16, 2024 Sep 16, 2024

Copy link to clipboard

Copied

LATEST

Hi there

 

I hope you're doing well.

 

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

 

~Amal

Regards
Amal

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

Hi @Giovanni37280274z3p9,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you checked if the app is updated to the latest version on the AppStore? 

 

Do you still experience the issue with the latest version? If yes, would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat you sue (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording video of the event for a better understanding.

 

Look forward to hearing from you.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

Hi,

I have already checked everything.

1. Adobe Acrobat version : 24.04.61 (I've seen this in the App Store because I can't see it in the app)

2. iOS version: 17.4.1

 

I hope you can resolve this bug.

 

Giovanni

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

Copy link to clipboard

Copied

@Giovanni37280274z3p9 Thanks for sharing the details. 

I have logged a ticket for the team to investigate further.

 

I will update the thread once I hear back.


-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 16, 2024 Sep 16, 2024

Copy link to clipboard

Copied

LATEST

Hi there

 

I hope you're doing well.

 

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines