Hi Hisense5E7C,
Sorry for the delayed response. We have released the update that addresses this issue (Android version 21.2.0.17204). We recommend updating your application via the Play Store. If you still face the issue, please use the below-given link to generate a bug report so that we can analyze the root cause.
Reference Link: https://sites.google.com/site/barksideapps/tips-and-tricks/take-bug-report-on-android
Also, kindly share the current android version and make and model of your device.
Hope this helps. Let us know if you require any further assistance.
Regards
Ria
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