Adobe Acrobat Premium Unusable

[biju_4770]

I noticed that I had double subscription of Adobe through Apple (yearly) and monthly. I cancelled the monthly, but now I unable to use the features of Adobe acrobat premium. How do I solve this?

[creative explorer]

@biju_4770 If it's Apple, you need to contact Apple for that, as Adobe doesn't have access to your accounts or billing process.

I would do an Adobe Cleaner (Tool) to fix common issues, such as removing outdated Adobe software, cleaning corrupt files, and repairing host files for Adobe server connectivity. Close Creative Cloud Desktop app or phone app. And log out of adobe.com. Make sure no Adobe Acrobat is running. Then run the Adobe Cleaner Tool, https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cl... — follow the online instructions. And now go back to your desktop, and log into the yearly account that you registered with. This should clear things up 

 

[jane-e]

I noticed that I had double subscription of Adobe through Apple (yearly) and monthly. I cancelled the monthly, but now I unable to use the features of Adobe acrobat premium. How do I solve this?

By @biju_4770

I'm confused about what exactly your two subscriptions were for. Can you clarify for us?

Adobe Acrobat Premium is an add-on to Acrobat Reader for Mobile. There are two ways you can get it:

• Subscribe to Acrobat Pro (for desktop) and it includes Acrobat Premium for Mobile
• Subscribe directly to Acrobat Premium from the App Store (or Google Play)
• Also, Adobe is a company, not an application. You can't subscribe to "Adobe" by itself.

On your desktop, did you have either a subscription to Acrobat Pro or Acrobat Reader? Acrobat Premium is not available on desktop.

In iOS (iPad, iPhone) did you have a subscription to Acrobat Reader for Mobile (free) or the add-on Acrobat Premium? Which do you have now that you have cancelled one?

Jane

[biju_4770]

You are right. I have yearly subscription to "Adobe Acrobat Premium" and had monthly subscription to "Adobe Standard". The latter was for my Mac Laptop. As you mention I must have subscribed to the premium on my mobile iOS. I must have then been mistaken about double subscription.

[jane-e]

@biju_4770 

In the App Store, tap the circle in the upper right corner

Then select "Purchase History" first, then possibly "Apps"

Purchase History should tell you if you purchased or cancelled

The apps will have either "Open" or a Cloud

When you subscribe through the App Store, Apple handles any payments.

Details here (worth reading!)

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

Jane

[jane-e]

@creative explorer 

If biju only has Acrobat Reader on iOS, then they will not have access to the Cleaner Tool, host files, or the CC Desktop app. We need to wait for them to reply and tell us what they actually have.

Jane