Adobe acrobat reader is not saving updates in the cloud

[florcitas]

I spent over a month reading this book.. highlighting, bookmarking and commenting just to lose it all as soon as I had to download the app again. Is there any way to get back the information that I just lost? I was fully trusting the cloud but ended up failing me.

[Kritika25595267dnb0]

Hello @florcitas 

I hope you're doing great.

As per my understanding, you want to retrieve the deleted files from Acrobat Reader mobile application.

According to me, the files got deleted because you uninstalled the application without making a backup of the files.

If the files were saved within the application, they are uploaded to Document Cloud by default. 

To check your document cloud: Adobe Document Cloud.  

Note: Try to sign in to Adobe Acrobat Reader with the same Adobe account on which you had data.  

If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. It's not possible to retrieve the files once deleted directly from the application. 

I would suggest you permanently save a copy of the file to some other location, or you can upload the files to Document Cloud. 

For more help, refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html. 

Regards,

Krutikka