Adobe android app Microsoft login failure

[sunny_discoverer8569]

I can't login to Adobe on my android tablet using my Microsoft account.  That option is missing from the Adobe login page. See attached screenshot.

[Amal.]

Hi @sunny_discoverer8569

I hope this message finds you well, and thank you for bringing this issue to our attention.

After attempting to reproduce the issue on my end, I was able to see the option to log in using a Microsoft account without any problems. Based on this, it seems that the issue may be specific to your browser settings or environment.

To help resolve this, I would recommend the following steps:

1. Reset your web browser settings:
   Sometimes, cache or specific configurations can interfere with login options. Resetting your browser to its default settings may help in clearing out any potential conflicts.

2. Try using a different web browser:
   If resetting doesn’t work, I suggest trying to log in using another browser. This will help determine if the issue is browser-specific.

If neither of these solutions work, please feel free to reach out again, and I’ll be happy to investigate further.

Thank you again for your patience, and I look forward to your response.

~Amal