Adobe app won't display PDF files on Android

Report · Jan 27, 2025

Hi team

My Adobe Acrobat app (paid subscription on Android - Pixel 9) will often display blank documents instead of the PDF. I can delete the download and try again - same thing every time.

There is no message from AA or solve that I've found. The PDFs in question come from multiple sources and work on different devices.

I've updated the app, removed it, reinstalled it, etc..

Whwn I went to AA for support I was sent into support hell with the bot, and when I finally got to the spot to ask for an agent it froze for fifteen minutes before cancelling the chat and asking how satisfied I was with the support. No way to record the chat, or send a transcript.

Any way to solve this, or am I giving up on Adobe for good?

Note ignore the tag "ask" - wouldn't let me post without a tag and - surprise, surprise - none of the tags were relevant to my question. What a busted world we live in. Pay for something and can't even use it.

Thanks

Peter

Report · Jan 28, 2025

@Peter31430727dynf this is the Photoshop forum, try reporting the issue on the Acrobat Reader Mobile forum instead