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Adobe isn’t recognizing my subscription, tried to subscribe again and has an error

New Here ,
Apr 06, 2022 Apr 06, 2022

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Adobe isn’t recognizing my subscription, tried to subscribe again and has an error

 

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi, I subscribed for the PDF, but is not recognizing keep asking me to subscribe again and again. Please help. 

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Adobe Employee ,
Apr 08, 2022 Apr 08, 2022

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Hi @Jesse23929878v0mm 

 

Hope you are doing well.

Would you mind sharing a few more details to understand the issue better?

  1. Did you check if you are using the same email which youhave used to purchase the plan?
  2.  What is the error message? If possible, please share the screenshot of it.

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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