Adobe Premium purchase not recognized on IPad

[Rebecca29373024wo3h]

1. Acrobat Version: 23.03.01

2.  IPad IOs 16.3.1

3. I purchased the Adobe Premium annual plan, via the app on my IPad, in September and cannot open it.  I continue to be asked if I want to purchase but when I do, it says that it has already been purchased.  When I press ok, my screen locks up with a spinning circle.  I have tried to restore purchases, sign out, delete and reload app to no avail.  PLEASE HELP!

[Nancy OShea]

[Moderator moved from Using the Community forums to Acrobat Reader Mobile.]

[S S.]

Hi @Rebecca29373024wo3h,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.