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1. Acrobat Version: 23.03.01
2. IPad IOs 16.3.1
3. I purchased the Adobe Premium annual plan, via the app on my IPad, in September and cannot open it. I continue to be asked if I want to purchase but when I do, it says that it has already been purchased. When I press ok, my screen locks up with a spinning circle. I have tried to restore purchases, sign out, delete and reload app to no avail. PLEASE HELP!
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[Moderator moved from Using the Community forums to Acrobat Reader Mobile.]
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I hope you are doing well. I am sorry for the trouble.
I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Let me know if this help.
Thanks,
Souvik.