Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adobe Premium purchase not recognized on IPad

New Here ,
Apr 13, 2023 Apr 13, 2023

1. Acrobat Version: 23.03.01

2.  IPad IOs 16.3.1

3. I purchased the Adobe Premium annual plan, via the app on my IPad, in September and cannot open it.  I continue to be asked if I want to purchase but when I do, it says that it has already been purchased.  When I press ok, my screen locks up with a spinning circle.  I have tried to restore purchases, sign out, delete and reload app to no avail.  PLEASE HELP!

907
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 13, 2023 Apr 13, 2023

[Moderator moved from Using the Community forums to Acrobat Reader Mobile.]

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 16, 2023 Apr 16, 2023
LATEST

Hi @Rebecca29373024wo3h,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines