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Adobe reader keeps freezing

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Dec 08, 2021 Dec 08, 2021

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I'm currently using Acrobat reader version 21.10.00 on my iPad (ios 15.1) and the app keeps freezing while I'm  highlighting and editing pdf documents. Please let me know how to fix this issue at the earliest.

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Crash or freeze

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Dec 08, 2021 Dec 08, 2021

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Hi @Bhuvana5CAA,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

 

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