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1

Adobe running slow

New Here ,
Oct 24, 2022 Oct 24, 2022

Why does adobe reader so slow on iPad now

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iOS
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New Here ,
Oct 24, 2022 Oct 24, 2022

Same here. I uninstalled and reinstalled, but it did not help at all. It takes like 20 seconds to launch the app, 20 seconds to open a file, and another 20 seconds before I can use the file (e.g. scroll to next page).

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

Hi @David26757840x48l @llrainll,

 

Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

 

There could be multiple reasons behind the application running slow, like cache files, and previous data files clogging the device's memory.

 

Also, would you mind sharing some information:

1. The application version you are using;

2. The version of iOS you are using.

 

You can check with the below troubleshooting steps.

  • Go to settings-> General -> iPad Storage;
  • Scroll down there to find Acrobat-> click on the button that says "Offload Data"

 

Let me know if this helps.

 

-Souvik.

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New Here ,
Nov 02, 2022 Nov 02, 2022
22.10.00 (20221018.130627)
15.6.1

Thanks
David McCarty
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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022
LATEST

Hi @David26757840x48l,

 

Thank you for sharing the details.

 

Can you please try the above-mentioned troubleshooting steps and let me know if they help?

 

-Souvik.

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