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Adobe's fill & sign feature dose not save

Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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When using Adobe's fill & sign featuer the signature dose not save when I send a copy or save a copy how do I fix this?

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Android , iOS , PDF forms , Security or signature , View or share PDFs

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Adobe Employee ,
Jul 11, 2023 Jul 11, 2023

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Hi @QS30926059o1oc,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

When you put in the signature, are you using the send/save a copy option before clicking the done button or posting it?

 

I tried the workflow, and I could share the file and signature.

 

Please share a screen recording of your workflow so we can investigate further.

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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I put my signature on the file then hit done to save it then I go to share a copy and it sends a blank copy over with no signature.

 

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Adobe Employee ,
Jul 14, 2023 Jul 14, 2023

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@QS30926059o1oc Would you mind sharing a screen recording of the workflow? This helps us get a better understanding.

 

-Souvik

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Sorry im am not able to reporduce the prevus issue because I am not using Office to sign my documents

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Sorry im am not able to reporduce the prevus issue because I am (now) using Office to sign my documents

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Hi @QS30926059o1oc,

 

Thank you for taking the time and writing back!

 

-Souvik

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