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Adobe wants me to change email

New Here ,
May 22, 2022 May 22, 2022

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I want to unlock some premium tools associated with Adobe acrobat reader for android (9.99/month) They want me to change my account to a Gmail, so I can use the playstore.  I had no problem signing up for thr free version under my proton address that u trust.  What are my options?  I just need a few extra, simple tools for mobile.  What will happen to all my docs that are stored in my @protonmail Adobe address.

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Android , Install update and subscribe

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hello Cynthia,

 

I hope you are doing well. 

 

As per the above description, I understand that you have to switch your account's e-mail address. 

 

To assist you better, you may change the e-mail address from the online profile page or by contacting our chat support.

To check the profile page: Adobe Account.

 

If you cannot change the e-mail from there, you might contact our support channels to assist you further.

Link: Contact Customer Care (adobe.com)

 

The files will still be there with the e-mail address changed.

 

I hope this answers your question.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

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