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Adobe Won't Open

New Here ,
Mar 28, 2022 Mar 28, 2022

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I have a new Samsung Galaxy S22 Ultra.  When I try to open a file with Adobe Reader, it doesn't open.  It just downloads instead.  Is there something that can be done to fix this?

 

Thank you.

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi @Ed23797098b17w 

 

Would you mind sharing a few more details?

1. What is the source of the PDF file, is it by mail or from a website?

2. After the download, did you try to open it from the notification bar? Is it opening from there?

3. Application version?

4. Android version?

Make sure that the app is up to date.

 

Thnaks,

Harsh

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New Here ,
Mar 29, 2022 Mar 29, 2022

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Hello,

It is from an email. After I try to open it, it goes directly to
download. If I go to download, it will ask how I want to open it. I hit
adobe, then it will open. It won 't open directly from the email.
It is Android 12.
The app is up to date. Adobe is version 22.2.0.21450

Thank you

Ed

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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quote
 If I go to download, it will ask how I want to open it. 
By @Ed23797098b17w


Before tapping to Acrobat option to open, do you see a prompt that asks if you want to always open with this application? If yes, tap always, so Acrobat becomes the default PDF viewer, and you can view it from the emails directly.

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Mar 31, 2022 Mar 31, 2022

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It does not prompt until I click on download but in Google chrome.

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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LATEST

If possible, could you share a video of you trying to open the PDF?

Also, please try and see if the steps help:

navigate to Settings>Apps>All and then select the App currently associated and remove it as default and tap clear defaults.

By doing so now when you open your file you will be prompted to choose a default app again.

 

Let us know if that works.

 

Thanks,

Harsh

 

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New Here ,
Mar 29, 2022 Mar 29, 2022

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Hello 👋 where are you from?

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