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all i get are black squares instead of thumbnails- help

New Here ,
Aug 11, 2021 Aug 11, 2021

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Instead of thumbnails, all I get are black squares on my home screen. I am using Adobe DC 32 bit. My laptop has Windows 10 64 bit. When the computer is rebooting, the thumbnails appear momentarily and then change to black squares.

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General troubleshooting

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New Here ,
Aug 11, 2021 Aug 11, 2021

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p.s. I already have chosen the option in preferences to enable viewing thumbnails in Windows explorer

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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We have the same Problem on some PC's
The option in Adobe is activated, also the regkey is the right one.

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