Already purchased error

[Matthew36511666lhbm]

Pretty sad that I subscribe to this and it won't work. Says I need to subscribe then I click to buy again and says error already purchased. What's even worse is I've spent over a hour reading posts and discussions and not once did any of you give a helpful reply. I know you know there is a problem. No need to send a screenshot. No I don't need to restore purchase. No I don't need to log out and log back in. No I don't need to restart the phone. Been there done that. Ridiculous. I real answer would be helpful

[S. S]

Hi @Matthew36511666lhbm,

Hope you are doing well. Thanks for writing in!

I checked the email address registered here in the community and saw an active subscription for Acrobat Premium.

Please check a few details on the application:

1. The email address you are logged in to Acrobat Reader Mobile matches that of the Adobe Community Forums.

2. Since the purchase has been done through the Samsung Galaxy Store, I would suggest uninstalling the current version and installing Reader Mobile again directly from the Samsung Galaxy Store and not Google Play Store. This is an important step, since subscriptions bought from different portals may not identify the account on others.

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[zahid3779079330g6]

I have same issue tried Samsung help but the message back contact adobe help

I already raise complaint separately but no one answered its nearly 3 months since I purchased the subscription.and to get to adobe customer care impossible task 

[S. S]

@zahid3779079330g6,

Would you mind sharing the below details: 

Email ID : 
GPA/Samsung number :
Purchase Date :
Date of refund request :
Amount of purchase :
App Store purchased from :
Reason for refund :

This will help me route the info to the correct team for a resolution.

-Souvik

[Sassan387494152o7w]

I have exactly the same problem. Someone help?