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Already purchased error

New Here ,
Apr 03, 2024 Apr 03, 2024

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Pretty sad that I subscribe to this and it won't work. Says I need to subscribe then I click to buy again and says error already purchased. What's even worse is I've spent over a hour reading posts and discussions and not once did any of you give a helpful reply. I know you know there is a problem. No need to send a screenshot. No I don't need to restore purchase. No I don't need to log out and log back in. No I don't need to restart the phone. Been there done that. Ridiculous. I real answer would be helpful

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi @Matthew36511666lhbm,

 

Hope you are doing well. Thanks for writing in!

 

I checked the email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please check a few details on the application:

1. The email address you are logged in to Acrobat Reader Mobile matches that of the Adobe Community Forums.

2. Since the purchase has been done through the Samsung Galaxy Store, I would suggest uninstalling the current version and installing Reader Mobile again directly from the Samsung Galaxy Store and not Google Play Store. This is an important step, since subscriptions bought from different portals may not identify the account on others.

 

Hope this helps.


-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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