Hello, I recently paid for the 1 month subscription. The amount got deducted but it still shows that I'm a free user and I can't access any of the premium features. Can anyone help me out in solving this issue?
Hi @Trishala5EA0 ,
Sorry for the difficulties while restoring your subscription. The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store.
Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app.
For more help refer to:adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#resolve-issue-in-restore-purchases
Let us know how it works at your end. If you have any further queries please feel free to reach out to us.
Sorry for the inconvenience caused. Try to restore your account using below given steps:
1. Tap on profile icon.
2. Tap on subscription.
3. Tap on restore purchase.
For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription
Let us know how it works on your end.