any pdf cannot open on android

[LtfBlt]

I am using android 14 and adobe reader version 24.9.1.35566, it cannot open any pdf files... Last week I could but now I cannot... I think it was about last update, i removed and re install app tried everything but not solved... Also other pdf viewer apps still can open files on my end. App stuck on white screen and at the end showing error message that it cannot responding... Attached

[Amal.]

Hi @LtfBlt

I hope you're doing well, and thank you for reaching out.

I’ve tested the issue on an Android 14 device using Acrobat version 24.9.1.35566, and everything is functioning as expected on my end. However, I understand that you're encountering this issue with all PDFs and have already tried uninstalling and reinstalling the app without success.

Could you please confirm whether the PDFs you are trying to open are stored online (e.g., in a cloud service) or locally on your device's memory? I recommend saving the document locally to your device and then trying to open it with the Acrobat Reader mobile app to see if this resolves the issue.

To assist us further, it would be helpful if you could share a short video recording of the steps you're following, as well as how the issue manifests. This will provide us with additional clarity.

For a more in-depth investigation, please follow the steps below to collect a bug report from your device:

1. Go to your device’s Settings.
2. Tap About Phone > Build Number.
3. Tap the build number six times to enable Developer Options.
4. Go back to Settings.
5. Tap Developer Options > Take Bug Report.
6. Select Interactive Report and tap Report.

Once the bug report is ready, kindly share the logs with us for further analysis.

Thank you for your cooperation. We look forward to resolving this issue for you.

~Amal

[LtfBlt]

Hi Amal,

Thank you for your support, I am encountering this issue while opening local files not cloud ones, cloud files can be opened properly. Even welcome.pdf adobe default file cannot open.

How can I send you bug report in private?

[Amal.]

Hi there,

To send the private message, please click on the envelope icon at the top right corner of the page.  Let me know once you share the details there.

~Amal

[LtfBlt]

Done

[Amal.]

Hi there

Thank you for sharing the required information, Pleas give us some time to get this checked with the engineering team.

We will share the update as soon as we get any information.

Thanks for understanding

~Amal