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App Converting & iCloud Icon

New Here ,
Jul 18, 2022 Jul 18, 2022

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Hi. I'm having issues with converting images to PDF from my iPhone. The conversion starts then sits in the cloud '

loading' but doesn't actually convert. I can't access or delete it... when I click on it says that it can't be opened whilst conversion is taking place. In order to delete document I have to delete and reinstall the app. 

In addition, an annoying visual userface issue - the app icon in iCloud Drive is missing. It just has a white square box rather than the acrobat logo it usually has. I've tried uninstalling and reinstalling app - many times due to the first issue as well as turning on and off my phone, removing acrobat from iCloud and adding it again and logging in and out of iCloud itself. 

589D3473-675F-4736-B2E8-50E1480C2BF6.jpeg

I currently have version 22.06.00 installed and I am a Pro User. 


As I have automatic updates I'm unsure the exact versions where the issues started however the 
conversion issue is only recent - perhaps since the last update. The app icon disappearing has been an issue for a bit longer - possibly 2-3 updates ago. 

TOPICS
Crash or freeze , Create PDF , iOS

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hello Amelia,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Are you experiencing the issue with all the images, or is it with any particular idea? Also, can you please share a screen recording of the workflow you are following for us to investigate better?

 

A few more information from you might help:

1. The iOS version you are currently running;

2. Is it just on the Files application or within Acrobat Reader Mobile too.

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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