App has stopped combining photo files.

[andkav]

I have successfully used the app to combine image files into a pdf document.  The app keeps failing (screenshot attached).  I have restarted the phone, uninstaller the app etc.

My samsung mobile recently had a significant update so not sure that could be related.

 

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble you are experiencing while combining the photo files. 

Is this an issue with a particular image file or with all the files? Please try with different files and check.

Could you share the version of the Acrobat App and the OS you are using? A small video recording of the steps you are taking and the issue as it occurs would be very helpful for further investigation.

Also try updating the app to the latest version available on Play Store and reboot the device once and see if that works.

[andkav]

Hi there

I have tried with multiple files and the issue is consistent.

I have tried via the app through my phone photos and also via google drive.

[Amal.]

Hi there 

Hope you are doing well. 

Could you share the version of the Acrobat App and the OS you are using? A small video recording of the steps you are taking and the issue as it occurs would be very helpful for further investigation.