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App is hiding specific contents of protected pdfs

New Here ,
Jun 09, 2021 Jun 09, 2021

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When I'm opening my security contract notes, it just shows the headlines and borders, but the bill details not visible. The pdf used to be a password protected document, first I thought it is the problem from my broker end, generating the pdf, but then I opened it in Google drive and wps office, it was showing everything on the page , ehich were invisible in adobe. I'm unable to share the pdf as it is confidential, but the problem is genuine and adobe has to take care of this.

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Android , Security or signature

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hello Ankit, 

 

I hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.

 

What I doubt here is the application through which the file is made that is causing the issue. Is it with specific files you are having trouble with the case or with all files in general?

 

Looking forward to a reply from you.

 

Thanks,

Souvik.

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