app not recognizing my premium account

[Amite2325633809mr]

I'm trying to sign into the app. And it's not recognizing that I have a premium account

[itzel24062995d9g7]

Having the same problem...it's been like that for over a week. It doesn't let me edit. I press on the txt and the whole page is selected and only gives me the option to delete the entire page. 

[Souvik_98]

@itzel24062995d9g7 

Hi, 

Hope you are doing well. Sorry for the trouble caused.

The issue that that we are discussing here is different to the one you are experiencing. I would request you to kindly initiate a new thread for the same so that other community experts can also look at it and help you better.

Regards,

Souvik.

[Souvik_98]

Hello Amite,

Greetings of the day!

I understand that you are unable to use the premium features of the application. Apologies for the inconvenience caused.

Just so that we can check, can you please share a screenshot of the profile page once you sign in?

Also while you share the screenshots, please try the below steps once:

1. Logout of the application

2. Restart the device

3. Login to the application using the same e-mail address that you have the subscription with Adobe.

Let me know if this helps.

Regards, 

Souvik.

[Andrew37209998xuo0]

Has been doing this to me for a year. Second time I've complained. Used to just have to remind it I had a subscription. Now it just sits and spins. Tired of paying for an app that never works. Says I'm subscribed but won't allow me to use any features.