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Application hangs

Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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Screenshot_2022-12-21-20-31-25-814_com.adobe.reader.jpg

 Application hangs & does not load the contents properly as shown in the picture. It has been the issue over the last few months. I updated the app, deleted & reinstalled it but to no avail. 

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Android , Crash or freeze

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Adobe Employee ,
Dec 22, 2022 Dec 22, 2022

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Hi @Mohammed276616807gnj,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Do you experience this issue with every other file you try to open or with a single file? If with a single file, would you mind sharing the file with us to reproduce the issue at our end?

Also, you might want to clear cache files for Acrobat from your device's settings app to free up the application.

 

Let us know if this works for you.

 

-Souvik.

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Community Beginner ,
Dec 22, 2022 Dec 22, 2022

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I've been experiencing this issue with every 30mb plus hyperlinked files

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Community Beginner ,
Dec 22, 2022 Dec 22, 2022

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I've been experiencing this issue with every 30mb plus hyperlinked files

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Adobe Employee ,
Dec 23, 2022 Dec 23, 2022

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Hi @Mohammed276616807gnj,

 

The reason could be the method the files are created. Are they created using Acrobat or any other application?

Also, the digital media content, plus the processing power of your device to the contents of the PDF for rendering, can play a part in properly loading the files.

 

Would you mind sharing a sample file with us to reproduce and deep dive into the root cause of the error?

 

-Souvik.

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Community Beginner ,
Jan 05, 2023 Jan 05, 2023

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi @Mohammed276616807gnj,

 

Thank you for sharing the file with us. We will try and reproduce the issue at our end and get back to you with the findings at the earliest.

 

-Souvik.

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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@Mohammed276616807gnj,

 

We have logged a bug to improve the rendering abilities of the application so you can have a better experience when trying to open such files.

 

We appreciate your kind understanding and patience.

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