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Archivo carga lento solo con app android

New Here ,
May 18, 2022 May 18, 2022

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Hola, tengo un inconveniente con un archivo que se carga extremadamente lento en Adobe reader de Android (he intentado con distintos dispositivos Android con la misma aplicaciĆ³n instalada).

Al intentar abrir este archivo en el mismo dispositivo con otra app carga al instante.

Es decir, el problema se presenta Ćŗnicamente con la app de Android de Adobe reader.

 

ĀæMe podrĆ­an orientar si hay algo mal con este archivo? Ya que la app siempre me funcionĆ³ de forma correcta.

 

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hello Sergio,

 

I hope you are doing well. I am sorry for the experience you had with Acrobat Reader Mobile.

 

After checking the file, I doubt that the file is created using Word and has extensive editing on it, which is the reason for the slow loading of the file on the mobile application. It does load fine on the desktop version of the application.

 

Can you try creating another PDF from a word document and check if it is the same as that?

 

I am looking forward to your reply.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

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