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Assistance with refund

New Here ,
Oct 26, 2021 Oct 26, 2021

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Hello

Sorry, because my child accidentally bought it. He is only three years old, so I hope you can help me with the refund.Thank you, this money is very important to me 😭 Hope you can help me...

 

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Android , Cancel subscription , Install update and subscribe

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New Here ,
Oct 26, 2021 Oct 26, 2021

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google store can’t give me a refund

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Oct 27, 2021 Oct 27, 2021

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Hi

 

We can guid you to follow the right channel. You can cancel the subscription and ask for refund.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

 

Regards 

Ria

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