Assistance with refund

[王5C58]

Hello

Sorry, because my child accidentally bought it. He is only three years old, so I hope you can help me with the refund.Thank you, this money is very important to me 😭 Hope you can help me...

[王5C58]

google store can’t give me a refund

[Ria Tagra]

Hi

We can guid you to follow the right channel. You can cancel the subscription and ask for refund.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription 

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

Regards 

Ria