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Authorisation for regular transactions

New Here ,
Mar 09, 2022 Mar 09, 2022

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My monthly subscription of Rs.2394.22 for adobe through Citibank has been declined due to RBI guidelines for authorisation by merchant. Kindly advise how the same can be done and also advise how this month's subscription can be paid.

John T Koshy

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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Hi @John234365906ew3 

 

Kindly confirm what OS you are on, is it Android or iOS, accordingly you need to contact the Google play store (for Android) and App store (for iOS). Because the purchase and cancellation can be only managed by stores only.

Here is a help document you can refer to:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#upgrade-existing-sub...

 

Thanks,

Harsh

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