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Aviso de “sem memória"

New Here ,
Jan 19, 2024 Jan 19, 2024

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Durante a marcação de PDF com a ferramenta comentário, foi exibido na tela do IPad a mensagem "Sem memória". Gostaria de auxílio para compreender o motivo do erro e como faze para saná-lo. Verifiquei a capacidade de armazenamento interno do dispositivo e encontra-se bastante disponível, no entanto não sei se a mensagem se refere a essa capacidade de armazenamento.

Aguardo retorno.

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Crash or freeze , iOS

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hi @Edgor349077352tka,

 

Hope you are doing well. Thank you for writing in!

 

The "Out of Memory" error is displayed when there is an overload on your device's processor. It does not depend on the storage space available but on how much the device can process and analyze.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat you are using (go to Profile-> about Acrobat);

2. The iPad OS version of your device;

3. A screen recording of the event;

4. A sample file where you experienced the issue;

 

Look forward to hearing from you.

 

-Souvik

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