Ayuda

[Josue33870364qdbg]

No puedo eliminar archivos ni renombrarlos ¿que puedo hacer?

[S. S · Accepted solution]

Hi @Josue33870364qdbg,

Thank you for sharing the screenshot.

From the looks of it, if you are trying to delete the first four files, they are not available on the device due to which you are not able to delete them too.

If you look closely from file number five, there is an icon below the file name which shows where exactly the file is located. 

So, what you can do is, click the three dots to the right of the file name-> click on remove from recent and the file should be gone from the list.

-Souvik

[S. S]

Hi @Josue33870364qdbg,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a screen shot of what you see when you are trying to rename or delete a file? 

This generally happens if the file is already moved from the source location through which it was accessed using Reader Mobile.

The other reason could be the source from where you are opening the file does not allow changes being made to the file.

A screen recording or a screenshot would be better to get a better udnerstanding of the situation.

-Souvik

[Josue33870364qdbg]

[Josue33870364qdbg]

Así me dice cuando trato de hacer los cambios 

[S. S · Accepted solution]

Hi @Josue33870364qdbg,

Thank you for sharing the screenshot.

From the looks of it, if you are trying to delete the first four files, they are not available on the device due to which you are not able to delete them too.

If you look closely from file number five, there is an icon below the file name which shows where exactly the file is located. 

So, what you can do is, click the three dots to the right of the file name-> click on remove from recent and the file should be gone from the list.

-Souvik

[Josue33870364qdbg]

Muchas gracias ya pude eliminar y renombrarlos, ahora la duda es como puedo hacer para que se vayan al dispositivo? Agradezco su atención 😀

[S. S · Accepted solution]

@Josue33870364qdbg If you are able to open the files on Acrobat, you can use the option "Save a Copy" to keep a local copy to your device.

If you can open it in Reader Mobile, you must go to the location where the files are saved and then copy them to the internal storage.

-Souvik

[Josue33870364qdbg]

¡¡EXCELENTE!! Muchas gracias por la ayuda.

me ha sido de gran utilidad, siempre hay algo nuevo que aprender 

[S. S]

@Josue33870364qdbg Thank you so much for taking out the time to confirm.

Please feel free to put up your queries on the community and we will be more than happy to help.

-Souvik