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Billing

New Here ,
Jun 01, 2022 Jun 01, 2022

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Have been using Adobe for years to save my sewing patterns and for the first time I have been billed 80$ and my bank says it is reoccurring. I do not understand why this has happened. I only wanted the free version. Who do I talk to in order to straighten this out?

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hello Cindy,

 

I hope you are doing well. I am sorry for your experience with subscription and charges.

 

I could not search for an active subscription with the e-mail address registered with us here in the community. 

 

If there is a different e-mail address associated with your Adobe account, please share the same with me over private messages so that I can check and let you know its details.

[ To send a private message, click on my profile name-> on the next page, click on the blue button that says send a message.]

 

Also, I suggest you contact the store through which you purchased the subscription for a mobile-based subscription to get better assistance.

 

You may also visit the below link to know more, depending upon the device you use:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Thanks,

Souvik.

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hello Cindy,

 

I hope you are doing well. I am sorry for your experience with subscription and charges.

 

I could not search for an active subscription with the e-mail address registered with us here in the community. 

 

If there is a different e-mail address associated with your Adobe account, please share the same with me over private messages so that I can check and let you know its details.

[ To send a private message, click on my profile name-> on the next page, click on the blue button that says send a message.]

 

Also, I suggest you contact the store through which you purchased the subscription for a mobile-based subscription to get better assistance.

 

You may also visit the below link to know more, depending upon the device you use:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Thanks,

Souvik.

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