Bought Premium and Cannot access

[Keisha24109410sqes]

I ordered Adobe premium and paid for it and it continues to redirect me to buy premium when I try to access the features. How do I fix this? It's been almost 10 days

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Shivangi_Gupta]

Hi Keisha,

We appreciate you writing in. We checked the account details associated with the email ID you're logged into the Adobe community with, however, we could not find any active subscription under this email ID.

Could you create the community discussion thread with the licensed email ID? If not, then you can always reach out to our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Note: Please do not share account related info like email ID here publicly.

[Nancy OShea]

Are you asking about Acrobat for your mobile device purchased from Google Play or Apple Store?

[Keisha24109410sqes]

Yes--
[Email signature & personal info removed by moderator.]

[Nancy OShea]

Please contact the store where you purchased it.

[Moderator moved this topic to Acrobat Mobile.]

[Harsh Vardhan Pareek]

Hi @Keisha24109410sqes 

Make sure you are signed in with the same email on which you have purchased the subscription. 

If that is the same email, kindly try to restore the subscription and check if you can use the premium features.

Here is a help document you can refer to:https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#activate-a-subscript...

Thanks,

Harsh