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Can not log in

New Here ,
Feb 10, 2022 Feb 10, 2022

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I cannot log in the app in Android system with my correct account and passport. It shows "You no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error."

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi @Ray231084469z6n 

 

Would you mind sharing a few more details to understand the issue better?

1. App version?

2. A screenshot or a screen recording that shows the issue clearly?

Reboot your device and then try to sign in.

Make sure that the app is up to date.

 

Thanks,

Harsh

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New Here ,
Feb 11, 2022 Feb 11, 2022

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Thanks for your reply. The problem also happens on my pc. But it is also ok if I cannot log in. If it is necessary for me to change I will come back.

 

Kind regards,

Qilei

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Hi @Ray231084469z6n 

 

Hope you are doing well. 

As we have rolled out a fix for this issue with our latest update. We request you to please update the application and check if the issue still persists.

 

Thanks,

Harsh

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