Can’t find the PDF file in acrobat.

[太梧5D25]

I was unable to view the PDF file in Acrobat, so I contacted you.
I created a file in Excel, converted it to PDF, and exported it to Acrobat.
However Acrobat could not find the PDF file .

I have two questions here.

First, is it not possible to convert to PDF in excel ?

Second, is there a problem with Acrobat's output ?

Excel version is 2.49, Acrobat version is 21.04.00,and I'm using an iPad Air 2.

It is Japanese, but I have attached a video for your reference. 
Thank you for your cooperation.

[Ria Tagra]

Hi 太梧5D25,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Are you using mobile apps or PC?
3. OS version?

Answer to your queries.

First, You can surely convert excel files to PDF.

Second, Acrobat Reader output is working perfectly fine.

Try to sign in to Adobe Reader with the same Adobe account on which you had data.  

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. 

It is not possible to retrieve the files once deleted directly from the application. 

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud. 

If the files were saved within the application, they are by default uploaded to Document Cloud. 

To check your document cloud:Adobe Document Cloud.  

Otherwise, there's not much we can do to recover those files for you.  

 
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

[太梧5D25]

Ria-san 

Thank you for replying.

I solved the problem.

[Ria Tagra]

Hi @太梧5D25 

Thank you for updating. Feel free to share your solution here, it will help others.

Regards,

Ria