Can't open documents

[Acrivers123]

1. Since I've upgraded my phone I cant open my documents on abobe acrobat reader 

[Title renamed by the moderator]

[Meenakshi Negi]

Hi Acrivers,

Thank you for reaching out.

As you have mentioned above, you cannot open documents in Acrobat Reader.

Could you please let us know what happens when you try to open the PDF? Do you get any error message?

Where exactly the document is saved?

Share the application and OS version currently installed on the device.

Let us know if you need any help. 

Regards,

Meenakshi

[Tknox]

I have the exact same problem. I click on the PFD icon attached to a email and it doesn't open anymore. A box opens and prompts you to save the file. So I can save the file and open it that way but no longer can I just click the attached PDF and view it like normal.

[Acrivers123]

It saying download error. open certain things but not all. so I have to log in on line to get my email that way

[Meenakshi Negi]

Hi there,

Sorry for the delay in response.

As the file does not download, there seems to be an issue with mobile mail application or with the file.

Adobe Acrobat Reader only help you to view that PDF.

Could you please confirm the application and OS version installed on the device?

Regards,

Meenakshi