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Can’t open reader app after new ios update install

Community Beginner ,
May 27, 2021 May 27, 2021

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Hi, I can't open the reader app and reach to my saved files on my iPhone after installing the latest update of ios

as they say that the developers didn't update the Adobe acrobat application.

please note that I have two Adobe acrobat apps on my iphone , the problem is in the second one in the attached photo.

675B5C48-3875-4F35-8B10-32B7355652DD.jpeg

09F84395-5677-4CAD-B78B-086CC7AC5CBE.jpeg

Please help me as soon as possible to reach my saved files.  Thanks 

TOPICS
iOS , PDF forms , View or share PDFs

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May 28, 2021 May 28, 2021

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Hi @kareeme77810909,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?

 

You need to log in to the first app which says Acrobat with a red icon. We did try to replicate the behavior on our end, however, it is working fine. Reboot your device.

Note: Ensure you are connected to the internet.

For iOS Adobe Reader Mobile version: 21.05.00


For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

 

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New Here ,
Jul 09, 2021 Jul 09, 2021

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I'm having exactly the same issues. Please advise. iPhone 6s. Can't open to access old saved files.

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Community Beginner ,
May 28, 2021 May 28, 2021

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Thanks for your reply

Model of device: IPhone X

IOS update: 14.6

Application version: 18.05.29(20180529)

sorry this is not helpful as I restart my device and still can't open the icon

B8AC6629-D8B9-44E6-B643-E5508751089B.jpeg

Please help me more other than useless traditional ways like rebooting my device

I need a powerful solution for that icon , it is not the first time to lose my important files with Adobe updates.     Thanks

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May 31, 2021 May 31, 2021

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Hi @kareeme77810909 

 

Please use the app with the icon described below.

 

reader test.PNG

 

Let us know the result. Your response awaited. 

 

Regards 

Ria

 
 

 

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Community Beginner ,
May 31, 2021 May 31, 2021

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Hi, I already use this icon, I talk about my saved files on the other icon application, how can I open them again, I can't find them on the current one,please help me more.  Thanks

B663EA98-9CFD-4A7D-A4DB-6B4F35E19149.jpeg

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Did you find a solution? 

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Hello, I recently encountered the same issue, i found a way to save my documents trough ITunes. First you need to download iTunes on your laptop, then connect your iPhone or iPad. You should be able to open all your apps through file sharing , there you can open Adobe acrobat and save all your PDFs on your pc. If you want, you can again upload your old PDFs from the laptop to the another Adobe version( through iTunes installed on your laptop).

Hope that this was helpful.

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New Here ,
Aug 12, 2021 Aug 12, 2021

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LATEST
Thank you so much for this information. I very much appreciate the time you have given. This has helped without a doubt. All files accessed and now saved on PC.

Kindest regards



Jo

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