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Can't open some PDFs

New Here ,
Dec 14, 2021 Dec 14, 2021

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Sometimes i receveid normal PDF files via whatsapp, and After the download of the file, Adobe don't open the file, and It appears a subscription "check the internet Connection or the name of the file Is too logn try to abbreviate It"

Obviously i've not internet problems, and i cannot modify the name of the file. This happened Just with some of the files I receive. Can u help me? Thanks

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Android , View or share PDFs

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Adobe Employee ,
Dec 31, 2021 Dec 31, 2021

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Hi @matteo22242728ul3g 

 

Hope you are doing well.

As mentioned that you are not able to edit a PDF, would you mind sharing a few details to understand the issue better?

1. Could you tell if there is a common source of these files?

2. If possible, could you attach a file here so we can reproduce the issue?

3. Application version?

 

Make sure to update the application to the latest version and check if it works.

 

Thanks,

Harsh

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