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Can’t use premium subscription features. IOS/iPhone

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Sep 27, 2021 Sep 27, 2021

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I subscribed through my Apple account but can't access premium features. Even when I attemp to re-subscribe, the app says I'm already a subscriber but still won't let me use premium features. 

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Sep 28, 2021 Sep 28, 2021

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Hi @Jalen5E3D ,

 

Sorry for the difficulties while restoring your subscription. The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store. 

Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app. 

  

  1. Back up your data as follows: From the Home view, tap Files > On this Device. 
  2. For every file that you need to back up, tap overflowicon 
  3. Choose Save a Copy, select a location and complete the workflow. 
  4. The files in the Recent list are likely already backed up. With Acrobat open and a network connection, cloud files should already be synced. Acrobat’s local storage automatically is deleted when the app is uninstalled. 
  5. Uninstall the app. 
  6. Reinstall the app from the app store where you originally purchased your subscription. 

  

For more help refer to:adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#resolve-issue-in-restore-purchases 

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

 

Regards 

Ria 

 

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